Return & Exchange Policy

At Bourgee, we want you to be completely satisfied with your purchase. If, for any reason, you wish to return or exchange an eligible item, you may do so within 15 days of receiving your order, subject to the conditions outlined below.

What is Our Return Policy?

Eligible items may be returned or exchanged within 15 days of delivery.

Unfortunately, we cannot accept returns or exchanges requested after the applicable return period. Any items sent back after this period may be returned to the customer, and the customer will be responsible for the applicable delivery charges.

Which Items Cannot Be Returned or Exchanged?

For hygiene, product integrity and resale reasons, the following items are not eligible for return or exchange:

• Shoe Care Products
• MTO (Made-to-Order) Shoes
• Any item that has been worn, used, altered or damaged, making it unsuitable for resale

Please review the product description and details carefully before placing your order.

If an item is returned that does not meet our return conditions, we reserve the right to reject the return and send the item back to the customer. Any applicable shipping or delivery charges will be borne by the customer.

Customer Responsibility

The customer is responsible for the returned item until it is safely received at our premises.

Please ensure that the item is securely and appropriately packed to prevent any damage during transit. Bourgee will not be responsible for damage caused due to inadequate packaging during return shipping.

Have You Received My Returned Item?

Once your return parcel reaches our warehouse, our team will inspect the item to ensure that it meets the return and exchange conditions.

After the inspection is completed, we will send you a confirmation regarding the status of your return.

When Will I Receive My Refund or Exchange?

All returned items are carefully inspected upon arrival.

A refund or exchange will be processed only after the returned item has been approved by our team.

Refunds

Approved refunds will be issued through the original payment method used to place the order.

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Exchanges

Once your return has been inspected and approved, we will process the exchange.

Please allow 2–3 business days for us to process and dispatch the replacement item.

Condition & Original Packaging

All returned items must be:

• Unused and unworn
• In their original condition
• Returned with all original packaging and tags
• Accompanied by the original accessories and components, where applicable

For shoes, the original shoe box must be returned along with the shoes.

If an item is returned in a condition that does not meet our return requirements, Bourgee reserves the right to reject the return and send the item back to the customer. Any applicable delivery charges will be borne by the customer.