Policies

Return, Exchange & Refund Policy

At Bourgee, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may request a return or exchange within 15 days of receiving your order.

Return & Exchange Conditions

To be eligible for a return or exchange:

• The item must be unworn, unused, and undamaged.

• The item must be returned in its original packaging and with all original tags, accessories, and documentation, where applicable.

• The item must be received by Bourgee and successfully inspected before any refund is processed.

• Initial shipping charges are non-refundable.

• Customers are responsible for the cost of return shipping.

• Customers assume responsibility for any loss or damage to the product while it is being returned.

• International orders are not eligible for returns or exchanges at this time.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original method of payment used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution.

Exchanges

If you wish to exchange an item, please contact us first. Once the return is approved and the applicable refund is processed, you may place a new order for the replacement item using the refunded amount.

How to Initiate a Return or Exchange

To request a return or exchange, please contact us at:

Email: Bourgeekhanmarket@gmail.com

Please include your order number, item details, and reason for the return or exchange in your email.

Shipping & Delivery Policy

Order Processing

Orders are generally processed and dispatched within 5–7 business days after the order is placed.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Delivery timelines may vary depending on the destination, courier service, customs clearance, weather conditions, and other factors beyond our control.

Domestic Shipping — India

• We offer free shipping across India.

• Orders within India are shipped through a local courier or other suitable delivery partner.

International Shipping

International orders are shipped through DHL or other suitable international courier services, depending on the destination and availability.

All international orders are shipped on a Delivery Duties Unpaid (DDU) basis.

This means:

• Customs duties, import taxes, and other applicable charges are not included in the product price or shipping charges.

• Any customs duties, taxes, fees, or other charges imposed by the destination country are the responsibility of the customer.

• Such charges may be collected by the courier, customs authority, or other applicable authority upon delivery.

• If an international shipment is refused or cannot be delivered because the customer does not pay applicable duties, taxes, or other charges, the order will not be eligible for reimbursement.

Terms & Conditions

By accessing or purchasing from the Bourgee website, you agree to comply with these Terms & Conditions.

Personal Information

When you provide personal information while placing an order or completing a transaction—including your name, address, email address, telephone number, or payment information—you consent to Bourgee using that information solely for purposes related to the transaction, order fulfilment, customer service, and other purposes permitted by applicable law.

Marketing Communications

We will request your explicit consent before sending promotional or marketing communications.

You may withdraw your consent or opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.

Policy Changes

Bourgee reserves the right to modify, update, or replace these Terms & Conditions and other website policies at any time.

Any changes will become effective immediately upon being posted on the website. Significant changes may be highlighted or announced on the relevant policy page.

Privacy Policy

Bourgee respects your privacy and is committed to protecting the personal information you provide when using our website.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform used to process and manage online transactions.

Collection & Use of Information

We may collect information such as your name, billing and shipping address, email address, telephone number, payment information, and other information necessary to process and fulfil your order.

This information may be used to:

• Process and fulfil your orders.

• Process payments.

• Arrange shipping and delivery.

• Communicate with you regarding your order.

• Provide customer support.

• Comply with applicable legal and regulatory requirements.

Data Security

Your information is stored and processed using Shopify's infrastructure and appropriate security measures.

Payment information is processed using secure payment systems and is handled in accordance with applicable PCI-DSS requirements.

We retain transaction and customer information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Disclosure of Information

Bourgee may disclose personal information where required or permitted by applicable law, including where necessary to:

• Comply with a legal obligation or government request.

• Protect our legal rights.

• Prevent fraud or misuse.

• Enforce our Terms & Conditions.

• Protect the safety and security of our website, customers, or business.

Third-Party Services

We may use third-party service providers, including payment processors, shipping providers, technology providers, and other service providers, to assist in operating our business and fulfilling your orders.

These providers may have access to personal information only to the extent reasonably necessary to perform the services they provide to us and may process information in accordance with their own privacy policies and applicable laws.

We encourage customers to review the privacy policies of relevant third-party providers for additional information about how their information is handled.

International Data Transfers

Some third-party service providers may operate outside India. Where personal information is processed in another country, it may be subject to the laws and regulations applicable in that jurisdiction.

External Links

Our website may contain links to third-party websites or services.

Once you leave the Bourgee website or are redirected to a third-party website, Bourgee's Privacy Policy and Terms & Conditions no longer govern your use of that external website.

We encourage you to review the privacy policies and terms of any third-party websites or services you access.

Consent & Age Requirement

By using the Bourgee website, you confirm that you are at least the age of majority applicable in your place of residence, or that you are the age of majority and have provided appropriate permission for any minor in your care to use the website.

Policy Updates

Bourgee reserves the right to update or modify these policies from time to time.

Any changes will take effect immediately once posted on the website.

Where appropriate, significant changes may be communicated through this page or other suitable channels.

We encourage you to review our policies periodically to remain informed about how we handle returns, shipping, terms, and personal information.

In Case of Acquisition or Merger

If Bourgee is acquired, merged with another company, reorganized, or otherwise transfers all or part of its business or assets, your personal information may be transferred to the acquiring or successor entity as part of that transaction.

Any such transfer will be made for purposes including the continued operation of the business, fulfilment of existing orders, customer service, and continuity of services, subject to applicable law.