Frequently Asked Questions

1. How do I place an order?

You can place an order online through our website. Once your order has been successfully placed, you will receive an email confirmation containing all your order details.

If you do not receive your order confirmation or have any questions regarding your order, please feel free to contact us by email.

2. I just placed my order. When will it ship?

Domestic Shipping

Orders are generally dispatched on the next business day after receiving order and payment confirmation.

Domestic orders are shipped through our trusted courier partners. Please allow approximately 2–7 working days for delivery, depending on the destination and courier schedule.

Please note that additional processing and delivery time may apply during holidays, promotional periods, or other peak seasons.

International Shipping

International orders are dispatched through DHL International services. Delivery timelines may vary depending on the destination, customs clearance, and local regulations.

3. I received my order, but the product was damaged. What should I do?

We take great care in securely packaging all orders to ensure they reach you safely. However, in rare cases, products may be damaged during transit.

If you receive a damaged product, please contact us within 3 days of receiving your order with photographs of the product and packaging. We will review the issue and assist you with a replacement or an appropriate resolution.

4. Do you ship internationally?

Yes. We offer international shipping through DHL International services.

Please note that international orders may be subject to customs duties, taxes, or other charges imposed by the destination country. Any such charges are the responsibility of the customer.

5. What is your online return/exchange policy?

Products may be returned for an exchange within 7 days of delivery, provided that the product:

• Is unused and unworn

• Is undamaged and in its original condition

• Is returned with all original packaging and accessories

• Shows no signs of use, alteration, or wear

Return shipping costs will be borne by the customer.

We do not accept returns or exchanges for products that have been used, worn, damaged, altered, or returned without their original packaging.

6. How do I contact Customer Service?

You can contact our Customer Service team through our website's contact form, email, or by sending us a message through our official Instagram or Facebook pages.

We will be happy to assist you with any questions regarding your orders, products, shipping, or services.

7. Do you offer promotional codes?

Promotional codes may be offered periodically to customers who have subscribed to our email communications or through our official social media channels.

Please note that promotional codes are not available on request through Customer Service and may be subject to specific terms and conditions.

8. Can you lower the value on my commercial invoice?

No. All commercial invoices will accurately reflect the actual price paid for the merchandise.

We cannot lower, alter, or declare a different value for an order. Orders will also not be marked as gifts.

9. Why should I create an account?

Creating an account provides several benefits, including:

• Easy access to your previous orders

• Faster checkout for future purchases

• Saved billing and shipping information

• Easier tracking of your orders

• Convenient access to your customer service inquiries

Creating an account is optional, but it can make future purchases faster and more convenient.

10. I forgot to add a product to my order. Can I add it later?

Unfortunately, once an order has been processed, we are unable to add additional products to the same order.

If you would like to purchase another product, you will need to place a new order.

11. I entered the wrong shipping address. Can I change it?

If your order has not yet been shipped, please contact us as soon as possible. We may be able to cancel the order and issue a refund so that you can place a new order with the correct shipping address.

Please note that once an order has entered the fulfilment process, cancellation is not guaranteed.

If your order has already been shipped, we may contact the courier to request a reroute. Please note that courier rerouting may incur additional charges, which will be payable by the customer.

If a reroute or cancellation is not possible and the shipment is returned to our warehouse, the return process may take some time. Once the package has been received and processed, we will contact you.

You may then choose to:

• Pay the applicable shippi